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KrishnaFlowers.co.in is the trading name with registered address is VPO Jagadhri, Distt Yamuna nagar, Harayana. Our trading address is also VPO Jagadhri, Distt Yamuna nagar, Harayana. Read more general information about Krishnaflowers here and read our answers to Frequently Asked Questions here.
By placing an order with KrishnaFlowers.co.in, either directly yourself on the KrishnaFlowers.co.in website or through one of our customer services team over the telephone, you are agreeing to the following terms and conditions.
Please note, if you have agreed to our business terms, you have additionally agreed to our business terms and conditions.
Changes to your order
If you wish to change or cancel your order, please call us on 8388030001 or email us at [email protected] . Please note that any changes to your order (delivery address, gift message, additional items) must be made by 7am the day before delivery, or by 7am on Saturday for Monday delivery, to ensure that we have time to change the order prior to dispatch. Although we will endeavour to make change requests that we receive after these times, we cannot guarantee we shall be able to make the changes. Orders placed or cancelled after our offices have closed on Saturday or on Sundays or Bank Holidays will be treated as having been received on the following working day. Any orders placed for next day delivery in India after our offices have closed at 8pm cannot be amended once they are in ‘processing’. Please also see sections 18, 19 and 20 below with specific policies regarding changes to Valentine’s Day, Mother’s Day and orders over the Christmas period.
Please note that, once your order is in ‘processing’, cancellation of your order is possible only in exceptional circumstances and is entirely at our discretion.
Refund on Cancellation can be done, if request receive within two hours after placing the order.
On Same day, cancellation is not possible for perishable items. In rare circumstances, if same day cancellation is required due to some emergency, then 100% charges will be deducted on perishable items.
In case of midnight / fix time refund, if the order is placed after cut off timings then only refund voucher will be provided against the additional amount.
Mimimum Order Value
Please note that to qualify for flower delivery there is a minimum total order threshold of 399RS including discounts and promotions. Orders taken under the value of 399RS will be charged the difference of the minimum order threshold to cover handling and delivery charges.
Under normal circumstances, we will try to ensure that your order is delivered to the recipient’s address you provide. However, there are times when this is not possible due to problems with the address information that our customers provide or due to problems our drivers encounter when attempting to deliver the order. It is therefore very important that you ensure that the recipient address you provide is accurate, in particular the postcode, and that you give additional instructions to assist our drivers to locate difficult-to-find addresses. It is also very important that you keep us informed if you find that the recipient’s address or availability changes prior to the order being delivered. Deliveries cannot be made to PO Box addresses nor to FREEPOST addresses. We are also, unfortunately, not able to deliver to Military Bases nor to the Terminals at Heathrow Airport Nor Small Viallges outside main cities(It can be included inside cities but still those areas are not accessible by us).
The email that is sent on completion of the placing your order contains all the key information pertaining to your order. It is very important that you check this to ensure no errors have been made. If we are provided with an incorrect address and the flowers are sent out for delivery before the error is highlighted, you are not automatically entitled to a resend of a fresh bouquet. In the event the flowers are irretrievable, we may, at our discretion, arrange for another bouquet to be sent out, subject to the details of the specific situation.
If you are unsure of the recipient’s address, we recommend using one of the following address lookup and validation website.
Deliveries to hospitals
Deliveries to hospitals can be problematic because patients often move from ward to ward, or are discharged. This means that we are sometimes unable to deliver orders for customers at a very emotional time. However, many of these problems can be avoided by ensuring that we have accurate and up-to-date information about the ward that the recipient is in.
It is particularly important that you provide the full name of the recipient of the order as there can be several patients with the same name in the same hospital. This can lead to errors in the delivery that are beyond our control. Most hospitals do not allow drivers to take flowers directly to wards because of health and safety regulations and in such cases our flowers will be delivered to reception or post rooms.
Some wards in hospitals do not allow flowers to be kept by patients. You should therefore check that the ward to which you wish to send flowers allows patients to have flowers on the ward. If flowers are not accepted in the ward, we shall not be able to refund the cost of the bouquet.
Some hospital post rooms have a policy of refusing to accept flowers for either patients or members of staff; it is important to check that the hospital is prepared to accept flowers. If the hospital will not accept the flowers, we will not be able to refund the cost of the bouquet.
Receipt of deliveries
Flowers sent to hospitals, military bases and business addresses will be delivered to a main reception or mailing room prior to internal distribution; the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
Failure to deliver
As we appreciate that receiving flowers is often time-critical, if we are unable to deliver your order to the recipient’s address, we will attempt to leave in a secure place on the recipient’s property. Where this is not possible, we will attempt to leave the flowers with a neighbour. If this is not acceptable, please ensure that you tell us when you place your order. If we are unable to deliver the order, we will attempt to contact you via telephone or email as soon as we know of the failed delivery. For this reason, it is very important that you provide up to date contact information. It is also very helpful if you provide us with the telephone number of the recipient as this often makes it easier to resolve delivery problems when the recipient is not at home at the time of delivery. However, it is not always possible for us to alert either the recipient or the customer by telephone of our failure to deliver.
In the event that we are unable to deliver the order to a recipient’s address that you have provided, we will attempt delivery either that same day or the following day. At our discretion, we may refund the delivery charge associated with the failed delivery. We are not responsible for any other costs incurred by the customer due to failed deliveries.
For deliveries made by our distribution partners , their policy is to leave a card if no one is in. They may attempt redelivery later in the day but do not guarantee that they will. If they do not attempt redelivery on the same day, they will attempt redelivery the next day. We are able to track their progress using our system, and as soon as they have marked it as delivered, we will send a confirmation email. If there are issues with the delivery, we should be alerted by the system and will attempt to proactively deal with the issues. It is not always possible to contact drivers due to health and safety considerations relating to driving and talking on the telephone, so please be patient.
Signatures are not required on delivery by our deliver partners. It is therefore very important that you let us know if you are happy for the driver to leave your parcel on the porch or with a neighbour etc. However, it is not always possible or advisable to follow the instructions and the decision is left to the discretion of the driver.
Delivery on Time
We undertake to meet our timed delivery commitments and nearly always do. However, if we miss our timed delivery slot for you, we will be happy to refund the timed delivery charge. Please contact us to let us know if you encounter this issue.
Timings slots given on website are preferred time only. Although we always try to execute orders on prefered time only but as its completely manual process, Sometime orders might get delay due to field reasons (e.g Traffic, Far Locations, Fresh product unavailability, Strike & so on)
Timing of free all day deliveries
We undertake to deliver between 8am and 9pm in the mainland India. However if we miss this delivery time but still deliver the flowers, we will not make a full refund. Similar to clause 6 below, we will discuss with the customer what a reasonable discount might be in the given situation. By buying flowers from Krishnaflowers you are not entering into a contract that guarantees delivery between the times cited above or all your money back, you are entering into a contract that guarantees delivery between those times or some of your money back.
Timing of free all day deliveries during Peak Periods
During extremely busy periods, such as Valentine’s Day and Mother’s Day, we reserve the right to extend our delivery window to delivery from 7am to 11:59pm in order to guarantee that all orders will be delivered on the day requested. However if we miss this delivery time but still deliver the flowers, we will not make a full refund. Similar to clause 6 below, we will discuss with the customer what a reasonable discount might be in the given situation. By buying flowers from Krishnaflowers you are not entering into a contract that guarantees delivery between the times cited above or all your money back, you are entering into a contract that guarantees delivery between those times or some of your money back.